help serve you best, we've made the answers to some common
questions available on our web site. If you have a
question or concern not listed below, please
1) Can I get
on a Budget Payment Plan?
2) How can I
make a payment?
3) My gas is
turned off--how can I get reconnected?
4) What does
Gas Usage mean on my bill?
5) What is the
Gas Cost Recovery line on my bill?
moving--how do I get my gas turned off or transferred to
the new occupants?
7) I just
moved in, how do I open an account with Northeast Ohio
building a house, How do I get gas service?
9) Can I
choose my gas supplier?
10) Can I lock
my gas rate for a certain time period?
Can I get on a Budget Payment Plan? [
Yes, our budget period runs annually July through
June. Your calculated budget
will appear on your July invoice. If you would
like to be placed on a budget, please pay the calculated
budget amount that appears in the "Messages" section of
your gas bill. You can also join the budget plan anytime
by contacting our customer service department at
1-800-237-2099. June is our settle-up month for
budgets. You are required to pay any outstanding
balance on your account at this time. Budgets are
evaluated periodically and may be increased or decreased
to insure that the budget payment is sufficient.
can I make a payment? [ top
We accept the following methods of
- On-line Payment –
You can pay your bill on-line by clicking here.
- Check - payable to Northeast Ohio Natural Gas
Corp. Please mail to our Lockbox at P.O. Box
94824 Cleveland, OH 44101-4824
- Visa/Mastercard - Please call our customer
service department at 1-800-237-2099 and we will
process your payment and give you a payment
confirmation number at this time.
- ACH - We can set up your account to
automatically be deducted from your checking or
savings account on your due date each month.
Please fill out the attached form along with a
voided check and return to our office at 5640
Lancaster-Newark Rd., Pleasantville, OH 43148. You may download
the ACH form by visiting our
New Gas Service page.
- Check by Phone - We can process a payment from
your checking account over the phone. Please
call the customer service department at
3) My gas is turned off--how can I get reconnected?
[ top ]
If you have been disconnected for non-payment, please
call our customer service department at 1-800-237-2099
to make payment arrangements and schedule reconnection
of your gas service.
Please call our customer service department to
schedule a final read on your meter. In order to
transfer service, any outstanding account balances must
be paid in full and a forwarding address or phone number
where you can be contacted provided to our customer
7) I just moved in, how do I open an account with
Northeast Ohio Natural Gas? [
Please call our customer service department to verify
that a final read has been requested by the previous
resident and to give us information to transfer the
property into your name. We will need your name,
service address, billing address, phone number and
social security number. At this time we will also
need you to establish credit worthiness using one of the
5 options outlined in the
attached form. The following is a
guarantor form if option 3 is chosen.
8) I'm building a house--how do I get gas service?
[ top ]
Please call the customer service department at
1-800-237-2099 to determine if gas is available in your
area. If gas is available, you will need to
complete an application and return it to
5640 Lancaster-Newark Rd., Pleasantville, OH 43148. A service line from the
mainline to the residence can be installed by Northeast
or an outside contractor. Please see service line
installation policy for your options. For more
information, visit our New Gas
Can I choose my gas supplier? [
Northeast Ohio Natural Gas does not offer a customer
choice program presently.
10) Can I lock my gas rate for a certain time period?
[ top ]
Northeast Ohio Natural Gas does not offer fixed gas