Northeast Ohio Natural Gas Corp. (NEO) has been committed to affordable low-cost natural gas supplies and efficient, safe, reliable service to our more than 34,000 valued customers throughout Ohio for nearly 40 years. On April 17, 2024, the Public Utilities Commission of Ohio (PUCO) issued an order to allow Northeast Ohio Natural Gas Corp. to adjust rates for the first time since 2019.
This rate adjustment will allow NEO to continue to provide safe and reliable natural gas service to more than 34,000 homes and businesses. It also enables NEO to invest in improved infrastructure and create a capital expenditure program to continue to bring high-quality service to our customers.
New rates will go into effect on April 24, 2024.
NEO Rates and Tariffs Click Here.
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Frequently Asked Questions
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Q: How many customers does NEO serve?
A: NEO serves approximately 34,000 homes and businesses in 26 counties in north, central and eastern Ohio.
Q: Who approves the rates Northeast Ohio Natural Gas is permitted to charge?
A: NEO is a regulated utility, which means the PUCO must approve the rates requested by the utility in a rate case. The PUCO and the Ohio Consumer Counsel ( OCC ) will review the case and discuss the merits of the request. Ultimately, the PUCO determines the final amount granted.
Q: Why did Northeast Ohio Natural Gas Corp. ask for an increase in rates?
A: This is our first-rate increase request since 2019 and it is needed to continue to provide safe and reliable service to our customers in Ohio. NEO will continue to invest in improved infrastructure and create a capital expenditure program to continue to bring high-quality service to our customers. As many industries have experienced, the expenses associated with bringing high-quality service to our customers have increased over the last five years despite ongoing cost control efforts.
Q: How will my residential bill change?
A: A typical residential customer uses approximately 8 Mcf per month.
The approved rate adjustment will result in an increase of approximately $4.38 per month to a typical (8 Mcf/month) NEO service area residential customer’s bill, which is approximately a 5.6% increase.
For typical residential customers in the Orwell service area specifically, the approved rate adjustment will result in an increase of approximately $2.76 per month, which is approximately a 3.2% increase to the total bill amount in that area.
Q: Will rates change for commercial customers?
A: Yes.
Changes for General Service 1 customers:
For NEO General Service 1 customers using 10 Mcf per month, the approved rate adjustment will result in an increase of approximately $7.69 per month, which is approximately a 5.9% increase.
For Orwell General Service 1 customers using 10 Mcf per month, the approved rate adjustment will result in an increase of approximately $5.73 per month, which is approximately a 4.2% increase for those customers.
Changes for General Service 2 customers:
For NEO General Service 2 customers using 50 Mcf per month, the approved rate adjustment will result in an increase of approximately $23.55 per month, which is approximately a 4.9% increase.
For Orwell General Service 2 customers using 50 Mcf per month, the approved rate adjustment will result in an increase of approximately $10.10 per month, which is approximately a 2.0% increase to the total bill.
Changes for Large General Service customers:
For NEO Large General Service customers using 1000 Mcf per month, the rate adjustment will result in an increase of approximately $734.51 per month, which is approximately an 11.4% increase.
For Orwell Large General Service customers using 1000 Mcf per month, the rate adjustment will result in an increase of approximately $513.27 per month, which is approximately a 6.6% increase for those customers.
Q: When will the rates change on my bill?
A: New rates will go into effect on April 24, 2024. Your next bill will reflect these new rates.
Q: Are there other approved changes?
A: Yes. The PUCO also approved a change to reconnection charges.
Reconnection charges will change from $25 during normal business hours and $30 after business hours to a single rate of $35 for all reconnections regardless of time of day.
Q: Is assistance available for my bill?
A: Yes. NEO offers bill assistance to help eligible low-income customers prevent disconnection of natural gas service. The bill assistance program will also help eligible low-income customers reconnect natural gas service.
Details on program eligibility and how to apply will be available soon.
Q: How can I reach NEO with questions about this rate adjustment?
A: Our customer service representatives are available to answer your questions. You can reach us at 1-800-237-2099 from 8:00 am to 4:00 pm, Monday through Friday.
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