Please note, as of November 1, 2025, your account number has changed. Your new account number will appear on your Northeast Ohio Natural Gas Corporation bills generated on or after November 1, 2025. Please update your account number when you pay using online systems.

• Starting on November 1, 2025 the new My Account system will be available for online payments.
• Paying your bill online is easy, fast and free when you use echeck! Credit card payments are also accepted. Please see below for details.
• Access My Account and make a payment.
• To get started, please create a new account in the My Account system. You'll set up your username and password during registration.

Sit back, relax, and let AutoPay do the work! AutoPay is a free way to ensure payments are made on time for both residential and business accounts. To get started, sign in to your My Account. Don't have an account? Register today! The exact amount of the bill will be withdrawn from your checking/savings account 10-21 days after the bill date. You choose the days for your convenience! The days can be changed if needed. After enrolling for AutoPay, check your bill for indications of AutoPay enrollment including the AutoPay date and amount. If this is not shown, please continue to pay your bill through another method until established. Please note, as of November 1, 2025, your Northeast Ohio Natural Gas Corporation account number has changed. Your new account number will appear on your Northeast Ohio Natural Gas bills generated on or after November 1, 2025. Please update your account number when you pay your bill using online systems.

Looking to pay with card or digital payment? You can make a one-time card or digital payment through our third-party vendor, Paymentus, by calling 833-425-1817. This service is available in English and Spanish. Acceptable forms of payment include all major credit cards, debit cards, digital payment (such as PayPal or Amazon Pay), checking account, or savings account. Transaction fees apply as follows:

• If you have a residential account, there will be a $1.65 fee per transaction. You can pay up to $1,000 per transaction.
• If you have a non-residential account, there will be a $14.95 fee per transaction. You can pay up to $15,000 per transaction.
• If a payment is made Monday-Friday BEFORE 4:00 PM EST, your payment will post the next business morning.
• If a payment is made Monday-Friday AFTER 4:00 PM EST or on weekends or holidays, your payment will post the next business day.

If you choose an unauthorized vendor to pay, Northeast Ohio Natural Gas Corporation would like to make you aware that:

• Northeast Ohio Natural Gas Corporation is not responsible for payment vendor's accuracy or time frame when delivering and recording the payment.
• There is no guaranteed timeline for these payments to post. Generally, these processes can take up to five (5) business days or more.

Walk-in payments at shop locations are no longer available. Please click here to find a payment center near you.

Be sure to include your account number when sending a check. Check payments can be mailed to:

Northeast Ohio Natural Gas Corporation
P.O. Box 74008596
Chicago, IL 60674-8596